RANGERS are delighted to confirm the appointment of a new Customer Service Manager to oversee and modernise customer service at the club.
David Milburn has joined the club as part of our broader commitment to increase customer service levels and spearhead the newly formed customer service division.
The new customer service team will work across all club supporter-facing functions focusing on Ticketing, Match Day experience, MyGers membership, Hospitality, RangersTV & Retail, and work in close collaboration with the existing units and the Supporter Liaison Officer, Greg Marshall.
In addition to this added resource commitment, the club has invested in enhanced digital technology that will streamline and improve supporters' interaction with Rangers. Further improvements are on the horizon too, including a new interactive help website, improved contact forms and a live answer function on the club website, which will all be launched soon.
Following his appointment, Customer Service Manager David Milburn commented: “I’m absolutely delighted to be joining the team at Rangers as we look to improve the standard of service to our supporters to a level befitting of our great club.
"I’m fully committed to making sure every supporter has the best possible experience when dealing with the club and I’m confident that we will make great progress in the coming weeks and months."
Commercial & Marketing Director, James Bisgrove, added: “It is fantastic to welcome David as our new Customer Service Manager, who brings a wealth of customer service experience to Rangers.
“Rangers overarching club strategy places a greater emphasis on our engagement and touchpoints with supporters, and we firmly believe the newly formed customer service unit will be well placed to service Rangers supporters across the world.
"It is important we streamline contact points for supporters and achieve faster response times to queries. Appointing David to this role is a significant step forward in our wider commitment to modernising this area and the club’s clear objective to enhance its fan engagement capabilities on several fronts."
Furthermore, Rangers will continue in its commitment to provide additional help to supporters who need it and don’t have options or knowledge to engage with the club digitally.
Recently, several face-to-face drop-in digital help sessions were held at Ibrox, with our SLO and customer service team. More sessions are set to be offered in the coming weeks.
Supporters wishing to contact Rangers on any matter should direct queries to [email protected]